FAQs
- Q) How much time will it take for a normal request to be answered?
- A) We will respond to your request within 24 business hours. If you do not hear from us please leave your phone number in offline message and we will return the call ASAP.
- Q) Why should we hire NRI Global Services over our friends and relatives to manage our property?
- A) There are various reasons to hire us over your friends and relatives. The most significant one is professional service in time. Everybody is busy in their own life. They may not find the time to look after your property, dealing with rent collection, handling rent increases, lease renewals, or screening for replacement tenants, responding to emergency issues, arranging on-going or emergency property maintenance, handling tenant complaints and fix stuff etc. even if they intend to. You may have your friend or relative manage your property as the best alternative but not in long run. Hiring family and/or friends has its pros and cons. We bring hands on property management experience in the rental property marketplace. You might save the price of hiring a property management company but are you willing to risk something you own?
- Q) How will you acknowledge for the payment made?
- A) We will send you electronic invoice, and confirm receipt of the payment immediately after you make payment.
- Q) Do you take care of cleaning the house before any tenant occupies?
- A) Yes. Cleaning of the house and any repair work as required can be taken care of for an extra cost.
- Q) What are the documents needed to perform a task on client’s behalf?
- A) Every service is different from the other. Therefore we require different set of documents as per the service requested for. We will let you know about the documents once the payment is made after placing the order.
- Q) Do you maintain our details confidentially?
- A) We pay utmost priority to privacy of our clients. Your details are totally safe and secure with us. We utilize them only if they are required for official purpose involved in your requested service.
- Q) Do you share our details with third parties?
- A) We weaved our origination with trust and confidentiality. We treat our client details as our intellectual property. We neither share nor tolerate any form of intrusion into our client data.
- Q) What is your general turn over time (TAT)?
- A) We draw in all our efforts to serve you to the earliest and respond to your requests within 8 business hours (IST).
- Q) How much time do you take to accomplish your service?
- A) As our services are varied and in multiple domains, our service level agreement (SLA) varies from service to service.
- Q) Do I need to submit any documents from my end?
- A) We will request you to submit a copy of your relevant documents as and when required for certain services.
- Q) Do you provide documentary proofs for your engaged services?
- A) We follow a highly transparent mechanism in our service & transaction cycle, Each and every service will be invoiced and all your transactions will be acknowledged through an e-mail.
- Q) Do you accompany our dependents during travel within India or during any pilgrimage?
- A) Yes, we assign you our person during travel or any pilgrimage within India. However incurred expenses plus service charge should be borne by you.
- Q) Do you take care of monthly supplies for our dependents?
- A) Yes we do take care of your grocery needs and medical needs back home in India, However incase of medicines we will transact only if you have a valid doctor’s prescription.