Policies

General Policies

  • All transactions made for the services are quoted as per current INR. NRI Global Services follow a standard and transparent pricing policy for all its customers. However, minor changes may be done depending on the services rendered. Some services might incur additional costs which are to be borne by the customer.


  • All services offered by NRI Global Services follow the prevalent laws of India. Any service expected by customers, which is against the legal terms and conditions will not be entertained by the company.


  • The company expects its customers to provide correct factual information and genuine documents wherever applicable. The customer shall be responsible for any such errors and circumstances arising out of the same.


  • All services are tackled on a fast track basis by the company. But we are not responsible for any bureaucratic and postal delays.


  • For all one time services, NRI Global Services charges a fixed one time service fee.


  • For ongoing services like Property Monitoring, Tenant Management and Parent care, fees may be charged on quarterly, half yearly or annual basis.


  • Terms and Conditions may change for individual services. Please refer to the service details or contact our support for further assistance.

Cancellation & Refund Policy

  • As per our refund policy, we adhere to sincere and honest refunds wherever applicable.


  • When you order our services, your service order is covered by NRI Global Services refund policy, which is as follows:

Every service can be cancelled at any time subject to the conditions of NRI Global Services specified here.  If the customer ordered one time service and work has not been started on it. The customer is entitled for 100% refund. The refund might take up to 7 days to post to the customer’s account from the day service has been cancelled.  If the customer decides to cancel the service order after the work has already been initiated, customer is entitled for 50% refund of the service fee. The customer is liable at that time for the entire inventory that was purchased specifically for their order.

If the customer has ordered recurring monthly or yearly, the service fee will be prorated as per the duration of service. For e.g.: if a yearly service was cancelled after 3 months, the customer is entitled for 75% refund of the service fee but is responsible for any inventory or bills that were paid by NRI Global Services on their behalf during that time.

Refunds will not be provided for services delivered in full. No refunds will be provided for the processing fee payments. These are payments that NRI Global Services has paid to external third party vendors while executing the services.  In no circumstance, the refund on these will be issued.

Cancellation and Refunds can be requested either using our phone support, email support or live chat support. Our support will help you get the refund as soon as possible. When contacting us, please give your user name, order number and reason for cancellation and we will attend to you promptly.

Refunds can take upto maximum of 7 working days. However, delays from side of banks or other authorities outside the control of NRI Global Services may take additional time.